---
id: guide-0010
title: "What to expect during your first service appointment"
category: guide
subtopic: first-service-visit
page_type: guide
source_url: "https://www.genesisofdownersgrove.com"
tags: ["service", "guide", "maintenance"]
questions:
  - "What happens at a service appointment?"
  - "How long does service take?"
  - "What will they check on my car?"
  - "Do you offer loaner cars?"
related: [scheduling-service, maintenance-oil, maintenance-tires]
dealer: Genesis of Downers Grove
---

Your first service visit is an opportunity to build a relationship with our team and ensure your Genesis is in peak condition.

**When You Arrive**
Check in at the service counter. Share your vehicle's mileage, any concerns, and your warranty information. Our advisors will listen carefully and create a service plan.

**The Inspection**
Our certified technicians inspect your vehicle according to your model's maintenance schedule and any concerns you mention. They check fluid levels, brakes, tires, battery, belts, and other critical systems.

**Communication**
We keep you informed every step. If we find anything needing attention, we'll explain it clearly and get your approval before proceeding.

**Genuine Parts & Expertise**
We use genuine Genesis OEM parts and follow manufacturer specifications to protect your warranty and vehicle longevity.

**Timing**
Service duration varies by work needed-routine maintenance typically takes 1-2 hours. Ask about loaner options if you need transportation.

**After Service**
You'll receive a detailed report and recommendations for future maintenance.

**Ready to Care for Your Genesis?**
Call **(630) 598-9950** to schedule your first appointment. Our service team is ready to help.