--- title: "Google Reviews" source_url: "https://www.genesisofdownersgrove.com/google-reviews" page_path: "/google-reviews" page_type: "testimonials" crawled_at: "2026-08-29T04:59:38.136Z" content_changed_at: "2026-08-29T04:53:39.772Z" content_unchanged_days: 25 observed_days: 54 sitemap_lastmod_reliable: false --- # Google Reviews Press Alt+1 for screen-reader mode, Alt+0 to cancel REVIEWS 4.7 901 Google Reviews ## Susan Wach August 28, 2026 ## Victoria Gray Excellent customer service. ## Sam February 15, 2026 I recently brought my GV70 to Castle Genesis for a routine service visit, and I couldn't be more pleased with the experience. The team was incredibly professional (especially Eric), completing the service in a very timely manner without any delays. Every staff member I interacted with was friendly, welcoming, and attentive to my needs. Their efficient and courteous approach made the entire process smooth and stress-free. I will definitely be recommending Castle Genesis to anyone looking for reliable and friendly service for their vehicle! Response from the owner Thank you, Sam! We're so glad to hear about your positive experience with our team, especially Eric. Your recommendation means a lot to us, and we look forward to serving you again in the future! ## Tara Martin August 27, 2026 Great experience purchasing my vehicle! The service was excellent from start to finish. Everyone was friendly, professional, and made the entire process smooth and stress-free. I'm very happy with my purchase and would definitely recommend this dealership to anyone looking for great service and a positive car-buying experience! Thank you, Tara! We're so glad to hear you had a great experience with us. Your kind words about our team's friendliness and professionalism mean a lot. We appreciate your recommendation and look forward to serving you again! ## Peter Babilla Warranty recall Thank you, Peter, for sharing your experience regarding the warranty recall. We appreciate your feedback and are glad we could assist you. ## Linda Dickens August 26, 2026 Ben is service was absolutely amazing he goes above and beyond the line of duty ! And Eric in service took care of getting all the settings and cleaning stuff done 5 star staff Thank you, Linda! We're so glad to hear about your amazing experience with Ben and Eric. Your kind words about our staff mean a lot to us! ## Ronald Williams Phenomenal purchasing experience Thank you, Ronald! We're glad to hear you had a phenomenal purchasing experience. Your satisfaction means a lot to us! ## Paul Cepican Thank you, Paul, for taking the time to leave a review. We appreciate your support! ## Lavida Stephens Eric Yarbrough in the service department is absolutely amazing he takes care of me every time and makes sure I understand everything that's happening with my vehicle and treats me like family if you need a service guy go see Eric Thank you, Lavida! We're glad to hear that Eric has been so helpful and makes you feel like family. We appreciate your kind words and recommendation! ## Daniel Real August 25, 2026 Loved working with Matt- super easy experience, very thorough, knows their products, good communication, seamless process to execute buy. Thank you, Daniel! We're glad to hear you had a great experience working with Matt. Your feedback on our communication and the seamless buying process is much appreciated! ## Leonard Romney August 15, 2025 Dar was amazing as always when I come to Genesis for services. I will continue to come back because of the amazing service and customer care Leonard, Thanks for taking the time to share your experience. Our top priority is customer service. Hearing about it in action makes our day. Thanks for spreading the word about us! ## Eleazar Magallon April 17, 2026 Very helpful and addressed all my concern Eleazar. We're delighted to hear about your experience. Thanks for sharing! I can't wait to tell the team how happy you are with the service you received! We look forward to seeing you again at Castle Genesis Downers Grove! ## Elize Washington August 24, 2026 Eric in service did an amazing job at getting me in and out quickly and getting things with my extended warranty worked out quickly and my car was cleaned looking showroom ready at pick up he is my service guy i will always recommend you git ask for him if you need services done Thank you, Elize! We're glad to hear that Eric provided you with such great service and made your experience smooth and efficient. We appreciate your recommendation! ## Kelly Hobbs Eric's service was absolutely amazing. Thank you, Kelly! We're so glad to hear that you had an amazing experience with Eric's service. Your feedback means a lot to us! ## Jovan Smith August 23, 2026 I had a great experience not long of a await very prompt service and everyone was very nice Thank you, Jovan! We're so glad to hear you had a great experience with our prompt service and friendly team. Your feedback means a lot to us! ## Sak House 790 I had an unexpected issue with my vehicle. I stopped in without an appointment and Jake took care of everything for me. Overall, great experience. Thank you, Sak! We're glad to hear that Jake was able to assist you with your vehicle issue and that you had a great experience. We appreciate your feedback! ## Gregory Walker Jake did a great job keeping me informed of potential issues / fixes. Car is running great now. Thank you, Gregory! We're glad to hear that Jake was able to keep you informed and that your car is running great now. We appreciate your feedback! ## Chimezie Obah August 22, 2026 Dar has always made my service experience a good one. Keep up the amazing work!! Chimezie. We are grateful for your review. It's feedback like yours that reminds us why we do what we do. Hope you visit us again soon! ## Carroll Klotz Carroll. Thank you for taking the time to leave your review. Thank you for your support, and we hope to see you again soon! We're pleased to know that you enjoyed your experience with us. We're always striving to deliver the best customer experience possible! ## Peter Everham March 03, 2026 Overall a very good experience. Friendly staff, good service, nice showroom I bought a G80 which I love. Highly recommend this dealership. ## juil yoo December 14, 2025 The dealer is so kind and patient with detailed car information. Juil. Thanks for the kind words! Our top priority is customer service. Hearing about it in action makes our day. Thanks for spreading the word about us! ## Jim Vuko July 04, 2024 Great experience was taken care of on time. People there were very polite and knowledgeable. Jake, the service advisor was great! He didn't try to add a lot of things on the bill that I didn't need. Hello Jim, Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. Please feel free to contact us at 630-937-9670 so that we can assist you further. See you next time! ## Frank K August 21, 2026 The waiting area is very conducive to getting work done or relaxing. It has a zen like feel. My car was finished on time and checking out was easy. Thank you Dar. Thank you, Frank! We're glad you enjoyed the relaxing atmosphere and that your car was ready on time. We appreciate your kind words about Dar and look forward to seeing you again. ## kyle davis Eric in the service department always gives me top notch service every time I bring my vehicle in for any type of maintenance Thank you, Kyle! We're glad to hear that Eric consistently provides you with excellent service. We appreciate your support and look forward to seeing you again! ## Hussein Badwan Thank you, Hussein, for taking the time to leave a review! Your feedback is appreciated. ## RAUL GARCIA August 22, 2025 Jake service advisor true professional and answered all my questions very smooth transition got there and leaving. Jake also explained exactly what was going to happen kept me posted. Looking forward coming back new location . Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We appreciate you! ## Mark Smith August 19, 2026 I had great service and pleasure to deal with the people They actually listen to your concerns Mark. Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. Thanks for spreading the word about us! ## Chi Town My beautiful new Genesis got trashed from a recent and severe hail storm. I insisted with my insurance provider that the repairs had to completed by my dealership, where I bought my SUV. Knowing and trusting their level of service, it was taken care of immediately, and you would never never know it had been badly damaged. This dealership goes above and beyond anyone I have dealt with in the past. I highly recommend them for both purchases and repairs! Chi. Thank you for taking the time to share your feedback with us. I'm excited to share your feedback with the team. Thanks again Chi! ## Connie Markiewicz August 18, 2026 The staff was great and accommodating but the scheduling program needs help. Thank you, Connie! We're glad to hear that you found the staff great and accommodating. We appreciate your feedback on the scheduling program and will work on improving it. ## Patrick Jones August 17, 2026 Amazing service, and I love the interior design here!! Thank you, Patrick! We're glad you enjoyed our service and the interior design. Your support means a lot to us! ## Stu Lerman January 27, 2021 I am genuinely impressed with the vehicle (2006 GV80, Black, beige interior... Awesome...) and the way it was transferred to me... My expectations were far exceeded in every manner and by every person i dealt with. From Kiwon (unbelievably kind) to Michael (who was helpful, and detail oriented ) to the finance department who was easy to understand and talk with. I was just completely comfortable in making such a large investment. All in all a wonderful experience. And I would highly recommend working with them for the purchase of a vehicle. Stu, thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to Mike, Dave, Glenn & all of our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove ## Jean Gonzalez August 16, 2026 Andrew was very pleasant to work with. His demeanor and knowledge about the car i was purchasing made it so easy to work with him. Thank you, Jean! We're glad to hear that Andrew made your experience enjoyable with his pleasant demeanor and knowledge. We appreciate your feedback! ## Nancy Economou August 15, 2026 Love the new location the waiting area is fantastic! Courteous And efficient staff. Thank you, Nancy! We're glad you love the new location and appreciate your kind words about our staff. Your support means a lot to us! ## No Name Very on top of it service team and manager Thank you, No! We're glad to hear you had a positive experience with our service team and manager. Your feedback is appreciated! ## Jeffrey Pavlik August 13, 2026 Fantastic service! Thanks! Thank you, Jeffrey! We're glad you had a fantastic experience with our service. ## Matthew Kemp Conducted nearly the entire transaction online and via phone, car was delivered directly to me. Friendly staff! Best buying experience by far. Thank you, Matthew! We're glad to hear you had such a positive buying experience and appreciated our friendly staff. Enjoy your new car! ## John Fio Andrew was absolutely phenomenal. He was knowledgeable about the vehicle, answered all of my questions, and spent all the time necessary for me to feel comfortable about my decision. He's a rare breed, not pushy, and genuinely enjoyed my experience that initially I had a lot of stress around. I greatly appreciate his and the entire team's support in making this an enjoyable experience! Thank you, John! We truly appreciate your kind words about Andrew and the team's support. It's wonderful to hear that your experience was enjoyable and that Andrew made you feel comfortable with your decision. Your feedback means a lot to us! ## Kevin Duffy New place is beautiful. Great service team too. Thank you, Kevin! We're glad you enjoyed the beautiful space and appreciated our service team. ## Geoff Crabb November 21, 2025 Excellent service Geoff. Thank you for taking the time to leave your review. We look forward to welcoming you back soon! We're pleased to know that you enjoyed your experience with us. We're always striving to deliver the best customer experience possible! ## Izmir Alsancak January 21, 2025 Great service Izmir, Thanks so much for taking the time to share your positive experience! We love it when our customers are happy. We look forward to seeing you again soon! ## Mary McGowan August 11, 2026 Everyone at the dealership was great. We had lots of questions and our salesperson, George, had the answers. It was a very positive experience. The whole staff was great. Thank you, Mary! We're glad to hear you had a positive experience and that George was able to assist you with your questions. We appreciate your kind words about our whole team! ## Bridgette Maury May 21, 2025 Downers Grove Genesis. The best!! My visits are always welcoming. Thank you Dar Davion, Anna,Al, Jake, Gilbert, Chris and Mike M. Awesome Awesome Awesome Bridgette. Thanks for the great review! Our top priority is customer service. Hearing about it in action makes our day! ## Cary Klein August 08, 2026 Very accommodating and great service. Took care of all my concerns. Thank you, Cary! We appreciate your kind words and are glad to hear that you felt well taken care of. Your satisfaction is our priority! ## Geri Geri. Thank you for taking the time to leave your review. Thank you for your support, and we hope to see you again soon! We're pleased to know that you enjoyed your experience with us. We're always striving to deliver the best customer experience possible! ## Michael Vaci August 07, 2026 Quick service, polite, good coffee. Thank you, Michael! We appreciate your kind words about our quick service and coffee. Your feedback means a lot to us! ## Rachel Magno Rachel. Thank you for the wonderful 5-star review! Your feedback is invaluable to us. We're pleased to know that you enjoyed your experience with us. We're always striving to deliver the best customer experience possible! ## Vic Gonzalez (unionvic) April 02, 2025 My experience was great. Jack, who took care of me, was professional, knowledgeable, and pleasant. The new location is wonderful. .We appreciate your 5-star review and are glad that you had a good experience with us.Your feedback is invaluable to us.We're thrilled to hear that you had a great experience with us. We strive for excellence and are always looking for ways to improve. If you have any suggestions on how we can make your next visit a 5-star experience, we would love to hear them. ## Robert McNichols April 27, 2025 Kiwon Kim, Andrew Eckard and Andrea Santeliz could not have handled my new lease exchange any better. It was a pleasure dealing with them! ### Genesis of Downers Grove Sales: [630-528-1283](tel:630-528-1283) Parts: [630-458-3798](tel:630-458-3798) Google Recaptcha Ok